Appointments

Booking an Appointment

To book an appointment please contact the surgery on 01903 264101 or by using the internet HERE

NEW APPOINTMENT SYSTEM

A new appointments system has been introduced for doctors’ consultations to improve our service to patients:

Aims:

To facilitate improved access for all patients of the practice
To promote continuity of care for on-going problems
To offer patients a same day appointment
To promote the use of the telephone where appropriate

Patients with ongoing problems requiring continuity of care will be able to pre-book appointments with their doctor.

Patients phoning in with new problems will be referred to our ‘same day team’. Each patient will be telephoned by a clinician to discuss their problem. The ‘same day team’ will deal with the problem in one of three ways:

1. Give advice over the phone
2. Book an appointment
3. Arrange a visit when necessary

The ‘same day team’ will also be able to deal with queries and prescriptions and to discuss patients’ results as required.

Nurse Consultations

Appointments to see members of the nursing team should be made by telephoning our reception in advance of your appointment. This can be done up to two weeks prior to your intended appointment time. When you book you will be asked to give a brief idea of the nature of your appointment to enable us to allocate the necessary time for your treatment.

Telephone consultations

As well as face-to-face appointments, we also have a system of telephone consultations, which enable the doctors and nurses to help you with some queries or problems without your having to attend the surgery. The receptionist will take your name, a contact number and a brief message, and the doctor or nurse will then call you back at a designated time.
NB: Please ensure you are available to receive the call!

Doctors’ Consultations

Doctors’ appointments, if needed, are now made on the day for new problems. For ongoing problems, appointments can be booked ahead with your regular doctor to maintain continuity of care.

Contacting Your GP

You can contact your GP by phone and the receptionist can leave a message by sending internal mail directly to your doctor. HE/She may then return your call or act on your request.
This, however, may not be on the same day as doctors’ hours are variable.

Internet Booking

Appointments can now be booked over the internet via emis access CLICK HERE.

Please ask our receptionists for information on registration.

Booking In

There is now an electronic touch screen in reception which can be used when booking-in for your appointment.