Appointments

BOOKING AN APPOINTMENT

To book an appointment please contact the surgery on 01903 264101 or by using the internet HERE
 
NEW APPOINTMENT SYSTEM

A new appointments system has been introduced for doctors’ consultations to improve our service to patients:

Aims:

To facilitate improved access for all patients of the practice
To promote continuity of care for on-going problems
To offer patients a same day appointment
To promote the use of the telephone where appropriate

Patients with ongoing problems requiring continuity of care will be able to pre-book appointments with a doctor or nurse a month in advance.

Patients phoning in with an acute illness who need clinical advice, will be referred to our ‘same day team’. Each patient will be telephoned by a clinician to discuss their problem. The ‘same day team’ will deal with the problem in one of three ways:

1. Give advice over the phone
2. Book an appointment
3. Arrange a visit when necessary

Nurse Consultations

Appointments to see members of the nursing team should be made by telephoning our reception in advance of your appointment. This can be done up to one month prior to your intended appointment time. When you book you will be asked to give a brief idea of the nature of your appointment to enable us to allocate the necessary time for your treatment.

Telephone Consultations

As well as face-to-face appointments, we also have a system of telephone consultations, which enable the doctors and nurses to help you with some queries or problems without your having to attend the surgery. The receptionist will take your name, a contact number and a brief message, and the doctor or nurse will then call you back at a designated time.
NB: Please ensure you are available to receive the call!

Doctors’ Consultations

Doctors’ appointments, can be made one month in advance with your regular doctor to maintain continuity of care.

Contacting Your GP

You can contact your GP by phone and the receptionist can leave a message by sending internal mail directly to your doctor. He/She may act on your request and respond back to reception who will provide you with the advice given by the GP. This may take several days to turnaround.

Internet Booking

Appointments can now be booked over the internet via SystmOnline CLICK HERE

Please ask our receptionists for information on registration.

Booking In

There is now an electronic touch screen in reception which can be used when booking-in for your appointment.